Your Privacy Is Our Responsibility
We are committed to keeping you fully informed about how your personal data is collected, stored, and used on the 29bdt platform.
Introduction & Scope
29bdt ("we", "us", or "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy ("policy") describes how we collect, use, store, and disclose your personal information when you use our website, mobile application, and related services ("services").
By using our services, you consent to the data processing practices described in this policy. If you do not agree with these terms, please refrain from using our services. This policy should be read alongside 29bdt's terms and conditions.
What Data We Collect
Identity Information
Collected during account registration and verification:
- Full name (Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID or passport number
- Email address
- Mobile number
Financial Information
Collected for transaction processing:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance information
Usage Information
Automatically collected to improve service quality:
- Gaming activity and betting history
- Login times, session data
- Device used and operating system
- Browser type and language settings
- IP address
Communication Information
Collected from support and service-related communications:
- Live chat conversation history
- Content of messages sent by email
- Complaint and feedback records
- Customer care ticket information
Purpose of Data Use
29bdt uses your collected information for the following legitimate purposes:
- Account registration and identity verification
- Processing deposits and withdrawals
- Managing bonus and reward distributions
- Providing 24/7 customer support
- Preventing fraud and money laundering
- Enforcing responsible gaming policies
- Confirming user age and identity
- Service security and technical maintenance
- Fulfilling legal obligations
- Improving service quality and user experience
Cookies & Tracking Technologies
29bdt uses cookies and similar tracking technologies to operate our services. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functionality of the platform. They cannot be disabled.
Functional Cookies
Used to remember your preferred language, game settings, and personalized experience. These can be disabled in your browser settings.
Analytics Cookies
Used to understand how users interact with our site and to improve service quality. These operate on the basis of your consent.
Data Sharing with Third Parties
We may share your information in the following limited circumstances:
Payment Processors
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these payment providers. They follow their own privacy policies.
Game Providers
Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers receive only the minimum data required to manage gameplay. They comply with industry-standard security practices.
Legal Authorities
Information may be disclosed to relevant authorities when required by legal obligation, valid court order, or applicable regulations.
Security Partners
Necessary information may be shared with specialist service providers for fraud detection, cybersecurity, and anti-money laundering (AML) compliance.
Data Security Measures
29bdt has implemented industry-standard technical and organizational measures to protect your personal information:
All data transmissions are secured with 256-bit SSL encryption.
Data is stored in secure data centers with no unauthorized access possible.
Only authorized personnel have access to specific data.
Security measures are regularly reviewed and tested.
Data Retention Period
We retain your personal information for as long as it is necessary to provide our services, meet legal obligations, and resolve disputes.
- Active account data: Full information is retained for as long as the account remains active.
- Closed account data: After an account is closed, information may be retained for a defined period in accordance with legal requirements, potential claims, or regulatory rules.
- Transaction records: Records of financial transactions may be retained long-term in compliance with financial regulations.
- Anonymized data: Anonymized analytics data, from which identity has been removed, may be retained indefinitely.
Your Rights & Choices
As a 29bdt user, you have the following rights over your personal information:
Right to Access
You may request to know what information we hold about you. We will provide a copy as promptly as possible.
Right to Rectification
If any of your information is incorrect, contact us to have it corrected. Providing accurate information is also important for the security of your account.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, this may not be possible where legal obligations or ongoing disputes apply.
Right to Object to Processing
You may object to marketing communications or non-essential processing. We will consider your request with respect.
Protection of Minors
29bdt services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
If it comes to our attention that a minor has registered with our services, we will immediately close that account and delete the collected information in accordance with legal regulations. Parents and guardians are encouraged to monitor their children's internet use.
Policy Changes & Updates
29bdt may update this privacy policy from time to time due to business needs, legal changes, or service improvements. For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a notification upon login to the platform
- Publishing the updated date on this page
Continuing to use our services after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.
Privacy & Responsible Gaming
29bdt places the highest priority on responsible gaming. In this context, we may use information about your gaming behavior to identify potentially problematic gaming patterns. This is done for your protection.
If you feel that your gaming habits need to be brought under control, please visit our responsible gaming page or contact our 24/7 support team.
Privacy Contact
Live Chat Support
For any privacy-related questions or concerns, contact us via our 24/7 live chat.
Support is available in both Bengali and English.
Go to Live ChatEmail Support
You may send requests to access, correct, or delete your information by email.